Question 1

What should I do if I haven't gotten my order confirmation?

Accepted Answer

Due to the great demand and limited staffing, order confirmations can occasionally take up to 24 hours to arrive. Please email support@rosebelparis.com with your question if, after 24 hours, you have not received your order confirmation email.

Question 2

I haven't received my package

Accepted Answer

Make sure to check your tracking information if you haven't already. If your tracking hasn't updated in a few days, please contact us at support@rosebelparis.com

Question 3

How can I find out the status of my order?

Accepted Answer

To check the status of your order, please log into your account. To track your order if you do not have an account, please go to your shipping confirmation email. Alternatively, you may check the status of your order here.

Question 4

What are your standard shipping times?

Accepted Answer

We process orders within 1-3 business days (not including weekends) and shipping times range from 7-10 business days.
To check your order status log into your customer account and select "My Orders" if you placed your order online. The status of your order will thereafter be available for your review:
The order has been authenticated and is now being prepared.
Completed: The package has been delivered to the delivery address you specified when placing your online order. By selecting the "Check Your Order" tab in the shipping confirmation email, you may follow the progress of your order.

Pending: The order's payment is still pending confirmation. To help you with your order, a Client Advisor will get in touch with you as soon as possible.

Question 5

When will the payment from my account be debited?

Accepted Answer

As soon as your package is sent, your bank account will be charged. After that, we will send you an email confirming the shipping and its tracking number.

Question 6

I can’t access my account! What can I do?

Accepted Answer

Please click here to reset your password. The email address you used to set up your account will then need to be entered. Following submission, you will get an email with a link to reset your password. Once you've completed this, return to this page and log in using your new password as usual.

Question 7

What Payment Methods are accepted?

Accepted Answer

Payment for purchases on Rosebelparis.com can be made using Amazon Pay, Visa, MasterCard, American Express, Apple Pay and PayPal.

Question 8

Why was my order out of stock?

Accepted Answer

We take extra care to make sure that the product availability information on rosebelparis.com is accurate. However, occasionally owing to limited supply, the requested product(s) may no longer be available. When this occurs, we will provide you as soon as feasible notice by phone and/or email. Additionally, we encourage you to sign up for email alerts in case the selected item becomes available once more. You can also get in touch with the support team; our client advisors will be happy to provide comparable advice and options.

Question 9

How can I order online?

Accepted Answer

By selecting "Add to Cart" on the product's page, you can add a product to your shopping cart and proceed to checkout. If necessary, kindly choose the size and quantity of the item(s) you wish to order. After choosing your items, click "Basket" and then "Proceed to Checkout" to finish placing your order.

Question 10

How do you prepare my order?

Accepted Answer

Your order will be prepared as soon as it has been validated by you. When your order is prepared for shipping, you will be notified via email.
We give your request careful consideration in order to give you a special experience. Each order is thoroughly inspected and sanitized to ensure you are receiving a quality product!

Question 11

Product I want to order is out of stock! When do you restock

Accepted Answer

The pandemic can make restocking a little less smooth than we would all prefer. Make sure to notify us by hitting "restock" so we can restock all of your favorites and be the first to know by signing up for our newsletter!

Question 12

Where is my tracking number

Accepted Answer

Tracking numbers should have been sent to your email. You can check your tracking information here.

Question 13

Are you available in stores?

Accepted Answer

Unfortunately, we are only available online at this time.

Question 14

I forgot my password! How can I locate my account details/password?

Accepted Answer

If you forget your password, click on "Your Account" and then on "I forgot my password". An email will be sent to you to reset your password.

Question 15

Do I need to create an account in order to place a purchase?

Accepted Answer

No. Orders can be placed without creating an account.

Question 16

How can I keep up with the latest news?

Accepted Answer

Follow us on Instagram at rosebelparis.ig, tiktok @rosebelparis or sign up for our newsletter for the latest!

Question 17

How do I sign up for emails or remove my current email subscription?

Accepted Answer

By visiting rosebelparis.com and using the sign up form at the footer at the bottom of the page, you can quickly sign up for emails. You can cancel or unsubscribe at any time by finding the "Unsubscribe" link in the email and clicking it.

Question 18

When are you replenishing?

Accepted Answer

Restocking times change based on the availability of the goods. To learn when your favorite products will be back in stock, sign up for our email or SMS text alerts.

Question 19

I want to return my purchase

Accepted Answer

Please see our return policy here. We are unable to provide exchanges, returns, or refunds unless the conditions outlined are met. Every purchase is final. Please be aware that Rôsebèl Paris retains the right to refuse any and all refunds, reshipments, and returns.

Within 48 hours of receiving a goods, the consumer must get in touch with customer support if it was delivered damaged. Customers must send images of the problem and a copy of the email that served as your order confirmation.

Question 20

What is your return policy?

Accepted Answer

Click here for our full return policy. We reserve the right to refuse returns that exhibit wear or do not comply with the foregoing requirements.  With that being said, we will do anything in our power to make it right. We want to make things as stress free and easy as possible for you. Please make sure to read the product descriptions before placing an order. If you have any questions don't hesitate to contact our service team members at service@rosebelparis.com 
Within 14 days of receiving the merchandise at the warehouse, a refund will be issued using the same payment method as the original transaction.

Question 21

Where is my return if I refused delivery?

Accepted Answer

A $10 restocking fee will be assessed for refused deliveries, and outgoing freight will not be reimbursed. Once we've processed the return, please expect up to 5 business days for your refund to show up. Please be aware that international orders that are declined or unclaimed won't receive a refund.

Question 22

I received defective goods; what should I do?

Accepted Answer

Please get in touch with us right away at support@rosebelparis.com within 48 hours of receiving your order. Please give us your order number and many pictures of the harmed item(s).

Question 23

What if my product arrives broken? Can I return it?

Accepted Answer

Of course! Please provide us with pictures of the damaged item within 48 hours of receiving the order to service@rosebelparis.com so we can begin to process your refund as soon as possible.

Question 24

What should I do if the products that arrived were incorrect?

Accepted Answer

Within 48 hours of receiving your order, please get in touch with customer service so we can handle this for you. Please send us a picture of the wrong item you received along with your order number.

Question 25

I am unhappy with the product...can I return?

Accepted Answer

Please see our return policy by clicking here.  At this time we can only process returns for specific circumstances.

Question 26

Frequent Returns

Accepted Answer

In order to make your online purchasing experience easier, we try to be as flexible as possible with our return policy. We also keep track of how many returns our consumers send us. Recurring returns that violate our General Sales Conditions will be noted and may, in our sole discretion, result in the termination of your rosebelparis.com account or the rejection of further orders.

Question 27

What is your warranty term?

Accepted Answer

Typically our products are backed by a one year warranty. This however does vary by product.  Make sure to check the description of the specific product or message us if you have any questions.

Question 28

When are your sales? promos?

Accepted Answer

We love a sale as much as the next person! Sign up for our newsletter to receive special discount codes and be notified of promotions and deals. You can also follow us on instagram to be the first to know about new launches and limited time steals!

Question 29

My product says delivered but I never received it

Accepted Answer

Unfortunately we will not be able to  provide refunds if the tracking shows the item was delivered.  Please contact your local postal office with the tracking information that was provided for further assistance. You can find your  tracking information here.

Question 30

What should I do if I entered the incorrect address on my order?

Accepted Answer

Please be careful when providing your mailing address since Rôsebèl Paris will not be held liable for orders that are sent to addresses that the customer has provided that are inaccurate. In most cases depending on the carrier, they may be able to intercept your package. For more information you can check here.

Question 31

My product never arrived!

Accepted Answer

The last thing we want is for you to feel anything less than pampered when you're shopping with us.  Please message us so we can send a replacement or process your refund! You can message us by Clicking Here or emailing support@rosebelparis.com

Question 32

My order was canceled

Accepted Answer

We are so sorry your transaction wasn't a smooth one.
Orders may be canceled when an item is out of stock, when they are unusual (for instance, when they don't adhere to the standard terms and conditions, have an incorrect delivery address, were placed by a customer with whom there is an open dispute, or when they exceed the order thresholds), or when there is a particularly difficult technical problem.

Orders are not intended for resale or other commercial uses; rather, they are sold only to end users for their own personal requirements. Orders may be canceled if fraudulent behavior is found to have occurred.

When an order is canceled, we'll contact you as soon as we can through phone and/or email to let you know. If you have any extra queries, kindly get in touch with the client service center.
Please message our service members so we can figure out what happened!

Question 33

What if I have a bad reaction?

Accepted Answer

The last thing we want is for you to have a stressful or disappointing experience with us. Please message our support team so we can make things right! Contact us by clicking here!

Question 34

How is my Data being Protected?

Accepted Answer

Your private information is treated in compliance with GDPR and other mandated standards To view full privacy policy please click Privacy Policy.

Question 35

How can I get in contact with someone?

Accepted Answer

From Monday through Friday from 10 am to 8 pm and on Saturday from 11 am to 6 pm, the client advisors at the Rosebel Client Service Center would be happy to provide you with personalized guidance and to answer your inquiries
support@rosebelparis.com
For all of our contact details, we also encourage you to visit our Contact Page.

Merci! xoxo

Currency

Sign up and save